Return & Refund Policy – Faadu
1. Introduction
At Faadu, your satisfaction is our top priority. We’re committed to delivering high-quality gifts, toys, and a variety of lifestyle products that delight and inspire. However, we understand that sometimes things may not go as expected. Whether it’s a damaged item, a wrong delivery, or a change of mind, our Return & Refund Policy is designed to ensure a simple and fair resolution for every customer.
We value transparency and your trust, which is why our policy outlines all procedures clearly — from eligibility and timelines to refund modes and contact support.
2. Return Eligibility
We accept returns under the following conditions:
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The return request is initiated within 7 days of delivery.
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The product is unused, unopened, and in original packaging.
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All original accessories, labels, and tags must be intact.
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You must provide a valid Order ID or Invoice copy.
3. Non-Returnable Items
The following items are not eligible for return:
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Personalized or custom-made gifts
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Perishable items (e.g., food-based gift hampers)
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Products marked as “Non-returnable” on the product page
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Used, tampered, or damaged products (not caused during delivery)
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Gift cards or vouchers
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Clearance sale items
4. How to Request a Return
To return a product, follow these simple steps:
Step 1: Contact Us
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Email: returns@faadu.in
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WhatsApp: +91-9986720296
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Include your Order ID, product name, and reason for return.
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Attach clear images or videos if the item is damaged or incorrect.
Step 2: Review and Approval
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Our support team will review your request within 24–48 hours.
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If approved, return instructions or pickup schedule will be shared.
Step 3: Product Pickup or Self-Shipping
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We’ll arrange a pickup if service is available in your area.
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Otherwise, you may courier the product to our return address, which will be shared in your confirmation email.
Step 4: Inspection and Refund
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Once the item is received and inspected at our warehouse, we’ll process your refund or replacement within 7 business days.
5. Refund Policy
Refunds will be issued to the original payment method once the returned item has been inspected and approved.
| Payment Method | Refund Method | Time to Process |
|---|---|---|
| UPI / Wallet | Original Source | 3–5 business days |
| Credit / Debit Card | Original Source | 5–7 business days |
| Cash on Delivery (COD) | Bank Transfer (via details provided by you) | 5–7 business days |
| Gift Voucher / Coupon | Store Credit | Within 24 hours |
Note: Shipping charges are non-refundable unless the return is due to our error.
6. Replacement and Exchange Policy
We offer free replacements in the following scenarios:
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Product received is damaged or broken
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Product received is incorrect
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Product is defective or not functioning properly
Conditions for Replacement:
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Request must be made within 48 hours of delivery
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Photo or video proof must be submitted for review
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Product must not be used or tampered with
7. Order Cancellation Policy
You may cancel your order under the following terms:
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Orders can be cancelled within 6 hours of placement
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Once an order is packed or shipped, cancellation is no longer possible
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Refunds for cancelled prepaid orders are processed to the original payment method within 3–5 business days
8. Quick Reference Table
| Policy Type | Details |
|---|---|
| Return Window | Within 7 days of product delivery |
| Refund Timeline | 3–7 business days after product inspection |
| Non-returnable Items | Personalized, used, clearance, opened, food-based items |
| Damage Reporting Time | Within 48 hours of delivery |
| Return Pickup | Available in select areas; self-shipping otherwise |
| Cancellation Deadline | Within 6 hours of placing the order |
| Refund for COD Orders | Bank transfer (after sharing account details) |
| Customer Support | returns@faadu.in |
9. Bulk Orders & Corporate Gifting
If you are placing a bulk or customized gift order:
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Returns and refunds are handled case-by-case
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We consider the volume, customization, and product condition
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Please contact bulk@faadu.in for support and special terms
10. Important Information
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Items sent back without prior approval may not be accepted
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Refunds are not applicable to items returned damaged by misuse
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We reserve the right to reject any return request that does not meet the eligibility criteria
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Customers are advised to retain the original packaging until the return process is complete
11. Need Help?
We’re always happy to help with any return, refund, or support-related query.
Email: support@faadu.in
Phone: +91-9986720296
Returns Desk: returns@faadu.in
Office Address: Faadu Faadu.theuntrainer.org
D-201, Mjr Hercules, Electronic City
12. Shop with Confidence
Shopping at Faadu means fun, joy, and reliability. We’ve created our Return & Refund Policy with your convenience and peace of mind in mind. Whether you’re buying a birthday surprise or a thoughtful gift, rest assured that we’re here to support you if anything doesn’t feel just right.